Shipping policy

Last Updated: August 14, 2026

Thank you for shopping with GreenTech Environmental (operated by GTE Sourcing LLC). Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed and handed over to our shipping carriers within 1 to 2 business days (excluding weekends and federal holidays).

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Once your order has been packaged and handed to the carrier, you will automatically receive a dispatch confirmation email containing your tracking information.

2. Simple Shipping Rates & Delivery Estimates

We ship exclusively within the United States. To keep checkout simple and transparent, we offer flat-rate standard shipping across all domestic orders:

Shipping Option Order Total Rate Estimated Delivery Carrier
Standard Shipping Under $75.00 Flat Rate ($9.95) 3–5 Business Days USPS or UPS
FREE Shipping $75.00 and over FREE 3–5 Business Days USPS or UPS

Please note: Estimated delivery times begin after the order has been processed and handed over to the carrier. Delivery dates are estimates provided by carriers and are not guaranteed.

Order Processing: All orders take 1 to 2 business days to process before shipment. Total estimated delivery time is processing time (1–2 days) plus transit time (3–5 days).

3. Address Accuracy & Customer Responsibility

  • Address Errors: GreenTech Environmental is not responsible for delays, non-delivery, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer at checkout.

  • Re-Shipping Fees: If a package is returned to us by the carrier due to an invalid or incorrect address, the customer will be responsible for the cost of re-shipping the order to the corrected address.

  • Modifications: If you notice an error in your shipping address after placing an order, please contact us immediately at sales@gtesourcing.com. We will do our best to update it before the order is dispatched; however, we cannot guarantee address changes once processing has begun.

4. Order Tracking & Notifications

  • You will receive an automated email notification via our shipping platform (Pirate Ship) as soon as your shipping label is generated and your package is on its way.

  • This email will contain a direct tracking link with either USPS or UPS.

  • Please allow 24 to 48 hours for tracking updates to populate on the carrier's system after receiving your email.

5. Delivery & Carrier Details

  • Standard Delivery: Packages will be delivered directly to the shipping address provided at checkout by USPS or UPS without signature requirements.

  • P.O. Boxes: If shipping to a P.O. Box, orders will automatically be routed via USPS (UPS cannot deliver to P.O. Boxes).

  • Domestic Only: We currently ship only to addresses within the United States. We do not offer international shipping at this time.

6. Damaged, Lost, or Missing Packages

  • Damaged Shipments: If your item arrives visibly damaged or defective, please inspect the box and contact us within 48 hours at sales@gtesourcing.com with your order number and photos of the damage. Save all packaging materials and damaged goods for inspection.

  • Stolen or Missing Packages: Once a package is marked as "Delivered" by USPS or UPS, title and risk of loss pass to the buyer. If your package indicates delivered but you cannot locate it, please check with family members or neighbors, or contact your local post office/UPS branch first before contacting our support team.

7. Contact Us

For any questions regarding your order shipment, please contact us:

  • Email: sales@gtesourcing.com

  • Phone: 1 (423) 455-5101

  • Address: GTE Sourcing LLC DBA GreenTech Environmental, 724 Harbor Point Dr, Johnson City, TN 37615