Refund policy

Last Updated: August 14, 2026

At GreenTech Environmental, we want you to be completely satisfied with your air purification systems and accessories. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund.

1. Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it: unused, uninstalled, and in its original packaging.

  • All accessories, power cords, manuals, and included components must be returned.

  • You must provide a receipt or proof of purchase.

Important Note on Filters: Due to hygiene and safety standards, replacement filters and cell media that have been removed from their plastic packaging or used cannot be returned unless they arrived damaged or defective.

2. How to Start a Return

  1. Contact our customer support team at sales@gtesourcing.com with your order number and reason for return.

  2. If your return is accepted, we will send you a Return Merchandise Authorization (RMA) with instructions on how and where to send your package.

  3. Send returns to the following address:

    GreenTech Environmental – Returns

    724 Harbor Point Dr., Johnson City, TN 37615

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Fees & Restocking Fee

  • Restocking Fee: Returned items may be subject to a restocking fee of up to 15% of the item's purchase price to cover inspection, repackaging, and administrative costs. This fee will be deducted from your total refund amount.

  • Standard Returns: Unless the item arrived damaged or defective, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

  • Return Labels: If we provide a prepaid return label, the cost of return shipping (along with any applicable restocking fee) will be deducted from your final refund.

4. Damages, Defects, and Order Issues

Please inspect your order upon arrival. Contact us immediately (within 48 hours of delivery) at sales@gtesourcing.com if:

  • The item is defective or damaged in transit.

  • You received the wrong item.

We will evaluate the issue immediately and provide a prepaid return label and a replacement or full refund at no additional cost to you (restocking fees do not apply to defective or incorrectly shipped items).

5. Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

  • Opened or used replacement filters and purification cartridges.

  • Custom or special-order products.

  • Clearance, final-sale items, or gift cards.

  • Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please reach out before placing your order.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and inspected, you can make a separate purchase for the new item.

7. European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must remain in its original condition, unused, and in its original packaging with proof of purchase.

8. Refunds

We will notify you once we have received and inspected your return. If your refund is approved, we will issue it to your original payment method within 10 business days, less any applicable shipping or restocking fees described in this policy.

After we issue the refund, your bank or credit card company may need additional time to process and post it to your account. If you have not received your refund within 15 business days after approval, please contact us at sales@gtesourcing.com.

For return or refund questions, contact:

GTE Sourcing DBA GreenTech Environmental

sales@gtesourcing.com

(423) 455-5101 | 724 Harbor Point Dr, Johnson City, TN 37615